Engineering and Technical Support

The Engineering and Technical Support team at 21Vianet Group is responsible for ensuring the seamless operation of data center services by providing expert technical assistance and support to clients. This team, comprising service and platform support engineers as well as senior operations specialists, focuses on maintaining high service availability, resolving technical issues, and optimizing performance for various cloud services, including Microsoft 365. They collaborate closely with software developers to enhance system functionality and deliver reliable, efficient solutions to meet customer needs.