Scott Carlson

Scott Carlson is an experienced consultant with a strong background in customer experience, operational management, and strategic development across various industries. Currently with 3DG Partners, Scott is focused on infrastructure deployment for retail locations. At Infinite Green, Scott has reengineered over 100 business processes to enhance customer experiences and operational efficiency. As Principal CX Strategist at Heart of the Customer, LLC, Scott developed strategies to improve core customer experience competencies and facilitated cultural shifts within organizations. Scott's prior roles include Strategic Managing Partner at SkeletonKey Technology, where innovative business models were created, and President of SKC Concepts, Inc., with successful franchise launches. With extensive experience at Best Buy in various managerial roles, Scott has driven significant improvements in customer satisfaction and operational processes. Scott holds an MBA in Marketing and Operations, a Teaching Certificate, and a BA in Psychology from the University of Minnesota.