Ellery Manes

Ellery Manes is an accomplished professional with extensive experience in customer success and account management, currently serving as a Strategic Account Manager and previously as a Senior Customer Engagement Manager at 8x8, overseeing a portfolio of global enterprise customers with a significant monthly recurring revenue. Prior roles include Senior Customer Success Manager at GC Services, where Ellery managed a high-stakes $14 million project, and Team Manager at Bank of America, promoting to that role while managing collections teams. Other notable positions include Mortgage Advisor at eHomes & Loans and Banking Sales Manager at AmeriFund Lending Group, with a strong emphasis on relationship management and training. Ellery holds an M.B.A. in e-Commerce and Marketing from the University of San Francisco and a Bachelor of Arts degree from Whitman College.