Ismael S. Balkhi

Ismael S. Balkhi is an experienced Network Operations Center Engineer at 8x8, where responsibilities include monitoring and maintaining network infrastructures and managing major incidents to ensure optimal service performance. With a progressive career at 8x8, Ismael has also served as a Senior Technical Support Engineer II, Senior Technical Account Manager, Senior Customer Relations Specialist, and Senior Implementation Engineer, showcasing expertise in technical support, network troubleshooting, customer relations, and VoIP system implementation. Prior experience includes serving as a Senior Information Technology Support Engineer at Eloan, managing escalated technical issues for a large workforce. Ismael holds a Bachelor's degree in Computer Systems Networking and Telecommunications from DeVry University and an Associate of Arts in Human Development from Ohlone College. Additionally, Ismael completed high school with a diploma focused on Computer Science.