Kelly Kwok

Kelly Kwok is an experienced CRM professional with a robust background in customer relationship management and engagement. Currently serving as a Senior CRM Analyst at A.S. Watson Group since January 2022, Kelly has previously held positions including Senior CRM Executive and CRM Executive at Reckitt, where responsibilities involved managing CRM programs for Mead Johnson Nutrition and Reckitt Benckiser. Earlier experience includes serving as an Officer in Guest Loyalty & Engagement at Dream Cruises, focusing on CRM and loyalty initiatives, and as a Public Relations Executive at SAGE Communications Co., Ltd in Hong Kong.