Yassmen Yehia

Yassmen Yehia has over eight years of experience in customer service and team leadership. Currently serving as a Call Center Team Leader at Abraj Misr since April 2015, Yassmen is responsible for addressing customer inquiries, providing information on company projects, and evaluating service quality through call assessments. Prior to this role, Yassmen worked as a Senior Training & Development Assistant Manager at Reaching Pinnacles (RP Egypt) from March 2014 to April 2015, where responsibilities included developing training programs and monitoring trainee progress. Yassmen's educational background includes a degree from Ain Shams University, completed between 2006 and 2010, and attendance at Sant Fatima language school.