Rejwan Ahad

Rejwan Ahad is an experienced IT professional with a strong background in service desk and support operations. Currently serving as Service Desk Lead at Acacium Group since June 2021, Rejwan has previously held key positions including Service Desk Manager at MicroNet InfoTech, where successful recruitment and management of teams were achieved, and Service Desk, Incident & Problem Manager at Six Degrees, focusing on rapid restoration of services. Rejwan's extensive experience includes roles as Service Delivery Manager at SOFYNE, leading a large team to enhance service levels, IT Business Support Team Lead at Supreme Group, and Information System Manager at Arup, where record-breaking ticket closure rates were accomplished while managing a significant user base.