Katarzyna ZOSSEL is an experienced professional with a diverse background in customer support, sales, and event management. Currently serving as an Operational Specialist at ACAMS since May 2019, Katarzyna collaborates across teams to enhance customer experience and optimize processes. Previously, Katarzyna held roles such as Buyers Network Senior Specialist at NATPE, where strategic relationships were cultivated with major content creators and buyers, and CRS Specialist at PokerStars, providing multilingual customer support. Other notable positions include managing conference and business development for Smart City Africa, overseeing registrations at B2B trade shows for BASIC LEAD, and contributing to significant media partnerships in South Africa for inAfrica24.com. Katarzyna's academic background includes a Master’s degree in French Literature and Communication from Jagiellonian University.