Carla A.

Carla A. is an experienced Program Manager at Acquire BPO since April 2013, where responsibilities include developing and implementing strategies across multiple Lines of Business to drive growth, enhance customer satisfaction, and reduce churn. Prior roles at Acquire BPO include Technical Support Team Lead, overseeing a team of 10-13 agents, and Technical Support Specialist Level 2, managing escalated support cases. Carla also began a technical support career at Convergys as a Level 1 Support agent. Carla attended Southern Luzon State University, pursuing a degree in Computer Engineering from 2006 to 2011.