Taufeeq Adams

Taufeeq Adams has extensive experience in customer service and technical support roles, currently serving as the Service Desk Team Lead at Merchants since May 2014. In this position, Taufeeq is responsible for the quality of the Service Desk's output, managing relationships with resolver teams, and overseeing training for new processes. Previous roles include Cross Skilled Team Leader at Experian UK, Acting Customer Service Manager at iiNet, and various positions at iiNet where responsibilities ranged from technical support to provisioning accounts. Taufeeq's educational background includes multiple certificates in networking and leadership, enhancing skills relevant to the customer service and technical domains.