Rahman Ali is an experienced Technical Support Analyst currently employed at AdvantageGo since April 2020, where responsibilities encompass IT procurement, vendor management, IT asset control, and server configuration and troubleshooting. Previously, Rahman worked at NIIT Insurance Technologies Ltd from April 2009 to April 2020, providing 2nd line support and server administration across various Windows Server versions. Prior roles include responsibilities in catering revenue optimization at LNER LIMITED, support and user administration at Room Solutions, and IT support and network troubleshooting at Britannia IT Training Academy. Rahman holds a BEng in Computer Engineering from Queen Mary University of London and additional qualifications from Hackney Community College.