John Pugsley

John Pugsley has extensive experience in technical support and engineering management within the telecommunications sector. Currently serving as a Support Engineering Manager at Microsoft, Pugsley leads a team focused on providing high-quality support for Azure-related services, specifically to AT&T, and has successfully optimized application resiliency and uptime. Prior to this role, Pugsley was a Customer Support Engineer at Metaswitch Networks, where direct technical support was provided to a range of telecom carriers and ISPs. Early career experience includes working as a Network Administrator for Farmers Mutual Telephone, where responsibilities encompassed deploying telecom infrastructure and managing network services. Pugsley holds a degree in Wide-Area Networking from Northwest State Community College.