Nicola Murray

Nicola Murray is an experienced professional in operational transformation and relationship management, currently serving as the Head of Operational Transformation at Aegon UK since November 2020. Previously, Nicola held significant roles at Lloyds Banking Group from October 2016 to January 2020, including Head of Longstanding Relationships and Operational Lead on Strategic Outsource, where responsibilities encompassed managing the outsourcing of services for millions of customers and overseeing the transition of personnel. Prior experience at Scottish Widows from 1989 to January 2020 involved various leadership positions, including Head of Longstanding Relationships and Head of Heritage Pensions, focusing on commercial oversight and service delivery for long-standing customer relationships.