Håkan Andersson

Håkan Andersson has extensive experience in IT service management, incident management, and problem management. Currently working at AFA Försäkring since August 2022, Håkan previously held multiple roles at SAS - Scandinavian Airlines from April 2018 to July 2022, focusing on the deployment of service management processes, documentation, continuous improvement, and metrics reporting while utilizing ServiceNow. Håkan's background includes a significant tenure at IBM from 1998 to 2020, with positions such as Technical Account Manager, where responsibilities included customer support and incident management, and involvement in resiliency services for IBM Power Systems. Earlier in the career, Håkan provided technical support for IBM Power Systems and worked as an IT specialist at Dataphone Communication Networks.