Shreya Biswa

Shreya Biswa is an experienced operations and customer service professional with a diverse background in the hospitality and service industries. Currently serving as an Operations Specialist for Airbnb since July 2023, Biswa has previously held roles such as Customer Service Specialist at Barclays and Senior Customer Service Representative at American Express. Shreya's career began at The Oberoi Group as an Industrial Trainee, progressing to a Reservations Agent and later to various positions at Airbnb, including Appeals and Escalations Associate and Case Manager. Shreya's educational foundation includes a Diploma of Education in Hotel Management from the International Institute of Hotel Management, completed between 2014 and 2017.