Pia Koivisto

Pia Koivisto is an experienced professional with a background in service management and project coordination. Currently serving as an SMO Specialist and Process Owner at Fennia since November 2022, Pia manages Incident Management, Problem Management, and Continuity Management processes, providing process development and training support. Previously, Pia worked as a Senior Consultant at Avoset Oy, focusing on Jira Service Management projects, and held various roles at CGI, where responsibilities included service management and problem management in the Wealth Management sector utilizing ITIL practices. Additional experience includes project management positions at Microsoft and Nokia, as well as service management at Elisa. Pia holds a degree in Media-assistant with a specialization in Multimedia from Helsinki City College of Technology.