Danilo Moura

Danilo Moura is a skilled professional with extensive experience in customer support and systems implementation. Currently serving as a Zendesk Implementation Consultant at Aktie Now since June 2022, Danilo has previously held roles including Líder CX Implantação and Deployment Analyst at CV - Construtor de Vendas, and Analista de implantação at Alfama Web. Danilo's early career includes positions as an Analista de suporte N2 Sr and N2 Jr at Quality S.A., providing technical support for workstations and servers, as well as experience as an Assistente de suporte at Livraria Cultura, ensuring operational efficiency of payment and consultation systems. Academic credentials include a postgraduate degree in Analista e Projetos de Sistemas from Pontifícia Universidade Católica do Rio de Janeiro and a degree in Análise e desenvolvimento de sistemas from Estácio.