Joe Brooks

Joe Brooks is an experienced ITSM Solutions Architect currently at Allvue Systems since August 2021, serving as the Incident and Problem Process Owner. Prior to this role, Joe was with FIS from June 2016 to August 2021, where responsibilities included designing the Global IT Incident Management Process and ensuring process consistency across ITSM functions. Joe's extensive background at Avaya from 1996 to 2016 showcases expertise in various technical and managerial positions, including Senior Technical Support Manager, where leadership of a remote team was paramount, and Operations Manager for Unified Communications, focusing on operational performance. Joe holds a Master of Science in Computer Information Technology from Regis University and a Bachelor of Arts in Political Science from the University of Colorado Boulder.