Katie Blower

Katie Blower is a skilled professional with a strong background in customer experience and operations management. Currently serving as Grad Bay Manager at Allwyn UK since August 2024, Katie previously held the position of Product Support Lead at Uptick - Fire & Security Software for a brief period. From October 2021 to March 2024, Katie managed customer accounts and led a team as Customer Experience Operations Team Lead at Elder, where responsibilities included resolving escalations and driving customer retention. Prior roles included Senior Customer Experience Associate and Customer Experience Associate at Elder, and Customer Service Supervisor and Assistant at Waitrose & Partners, where extensive customer service skills were developed. Katie holds a Master's degree in Cognitive and Clinical Neuroscience and a Bachelor's degree in Psychology, both from Brunel University London.