Braiam Galeano Hernandez

Braiam Galeano Hernandez is a Program Manager II at Amazon, specializing in Payment Risk & New/Emerging Markets since April 2024. With over six years of team management experience in tech support and customer service gained at Concentrix from May 2017 to October 2023, Braiam effectively managed a workforce of over 300 advisors, supported by an operational team. Previous roles included Training & Quality Project Manager, Training & Quality Team Lead, Product Trainer, and Tech Support Representative, showcasing expertise in training design, quality improvement projects, and technical support. Braiam holds a Bachillerato in Industrial Engineering from Universidad Fidélitas, completed in 2020.