Ujiara Ahmad

Ujiara Ahmad is an accomplished Engineering Project Manager at Amazon since April 2024, with a diverse background in customer experience and support management. Previously, Ujiara held the position of Functional Head at Jugnu from October 2021 to January 2023, overseeing customer experience strategies, satisfaction metrics, and support service operations. Ujiara also served as Customer Experience Manager at Careem for a brief period in 2021, facilitating operational OKRs and driving customer satisfaction initiatives across multiple markets. Earlier experience includes an extensive tenure at Nestlé, where responsibilities ranged from managing capital investment projects to leading digitalization efforts in manufacturing processes, as well as several internships focused on engineering and operations. Ujiara holds a Bachelor's degree in Electrical and Electronics Engineering from the University of Engineering and Technology, Lahore.