Stephen Roberts

Stephen Roberts has extensive experience in service desk management and technical support across various organizations since 1989. Currently a Business Analyst at Ambulance Victoria since 2009, Stephen previously served as Service Desk Manager at National Australia Bank and Australian Unity, managing multiple teams and implementing IT service management solutions. Other notable roles include Director at J-Track Software, where Stephen developed applications for small businesses, and earlier positions at Eastman Kodak and Australia Post, focusing on service desk coordination and retail support. With a strong foundation in IT and business, underscored by an Associate Diploma from Swinburne University, Stephen has dedicated numerous volunteer hours to personal development initiatives.