Jake Poore is the President and Chief Experience Officer at Integrated Loyalty Systems, a position held since December 2001, specializing in enhancing patient experiences for healthcare organizations through human kindness integration and infrastructure development. Additionally, Jake serves as faculty for the American College for Healthcare Executives, conducting workshops for healthcare executives on creating exceptional patient experiences. Prior roles include Senior Manager for Healthcare at the Disney Institute, where Jake launched training programs, and earlier positions across various Disney divisions, including production and marketing. Jake's extensive experience in both healthcare and hospitality sectors showcases a strong commitment to elevating service excellence and employee culture.
