Ken Bethea III

Ken Bethea III is an IT Change Management Analyst and Technical Consultant with extensive experience in IT service management, change control, and incident management, currently working at Apex Systems and SECU. Bethea has previously held roles at FedEx Ground, Markel, National General Insurance, and various organizations, where responsibilities included overseeing Major Incident communications, assessing performance for changes, and managing IT SOX audit support. Bethea has a Bachelor of Business Administration in Management Information Systems from Western Connecticut State University and multiple ITIL certifications, highlighting a strong foundation in ITIL best practices for service management.