Karmen Chan

Karmen Chan is an accomplished professional with extensive experience in ecommerce and merchandising. Currently serving as Assistant Merchant for Paper & Wedding Invitations at Zola.com since June 2021, Karmen previously held the role of Ecommerce Operations Project Manager at ALDO Group where responsibilities included optimizing ecommerce fulfillment operations and collaborating with cross-functional teams to enhance customer experiences. A background as Ecommerce Digital Performance Analyst at IKEA Group involved analyzing customer behavior and sales data to drive online sales strategies. Karmen's career also includes roles such as Merchandise Planner and Ecom Analyst at Bouclair Inc. and Merchandise Planner at ALDO Group, demonstrating a solid foundation in retail analytics and strategic planning. Academic credentials include a Bachelor of Commerce degree from McGill University and a diploma from John Abbott College.