Mickelle Schrank

Mickelle Schrank is an accomplished professional with extensive experience in customer care and contact center management. Currently serving as the Contact Center Manager at Apple Leisure Group since May 2018, Mickelle is responsible for delivering comprehensive customer service experiences and developing a skilled team of supervisors. In addition, Mickelle has been a Customer Care Manager at The Mark Travel Corporation since October 2016, holding similar responsibilities. Prior roles include Manager of Workforce Management at Kohls, where strategic planning and operations management were emphasized, and Business System Analyst at Washington Mutual Home Loans, leading the implementation of workforce management software. Mickelle's early experience also includes work as a Scheduling and Forecasting Coordinator at The Mark Travel Corporation. Mickelle holds a Bachelor of Arts in Criminal Justice and Corrections from the University of Wisconsin-Milwaukee.