Sarah Rogers

Sarah Rogers, DASM ®️, has extensive experience in workforce operations and customer service, currently serving as an RCC Analyst for Apple since August 2015, where key contributions include leading the Retail Contact Center as a Subject Matter Expert and overseeing significant projects such as the transition of over 1,500 retail employees to the RCC as part of the Retail at Home initiative. Previous roles include positions at Sykes Enterprises, Inc. and Buffalo Wild Wings, where Sarah developed skills in team management and training. Academically, Sarah holds a Master of Business Administration from Purdue Global, a Bachelor's degree in Business Administration and Management from Kaplan University, a Bachelor of Applied Science in Psychology from Arizona State University, and an Associate of Arts and Sciences in Psychology from Barton Community College, along with project management certification (CAPM) from Project Management Training Institute.