Eugene Cherish

Eugene Cherish is an IT Consultant at ArcherPoint. Eugene has over three years of experience in the IT industry, working closely with customers, internal staff and other stakeholders to deploy Windows Virtual Desktop environment, Microsoft Teams Phone System and other system-oriented projects.

Eugene has a strong technical background, with experience in building and maintaining network infrastructure, storage accounts, servers and monitoring tools in Azure. Eugene has also managed and monitored all installed systems for highest level of availability. In addition, Eugene has optimized business processes, workflows, and security policies in Dynamics 365, resulting in 90% reduction in helpdesk requests.

Most recently, Eugene designed and developed a model-driven application to improve user experience with Dynamics CRM and expand functionality to track sales and opportunities. Eugene also designed, developed, and provided training in helpdesk ticketing application, for company-wide use, leveraging Dynamics 365, MS Flow, PowerApps, and PowerBi.

In their free time, Eugene enjoys investigating new and emerging software applications to improve business efficiency and productivity. Eugene has also reviewed and analyzed logs to determine and alleviate network and system issues.

Eugene is a strong advocate for education and training, providing 1st and 2nd level technical support and troubleshooting to internal and external clients. Eugene has also updated systems from legacy operating systems to Windows 10 with Office 365, resulting in reduced helpdesk requests. Furthermore, they have educated and trained customers on MS Teams features and functions in company hosted events. Lastly, they have created flowcharts, diagrams, training videos, and other documentation.

Eugene Cherish has a diploma in Network and System Administration/Administrator from Everest College Toronto, a Bachelor's degree in Economics from York University, and various certifications from Microsoft, Cisco, and CompTIA.