Bilaal Ali

Bilaal Ali is a seasoned professional with extensive experience in technical support and IT service management. Currently serving as the Global Technical Software Support Manager at Arup since August 2017, Bilaal leads a global team that assists various regions, including the Americas and UKIMEA, in addressing technical software issues. Previous roles include IT Analyst at Arup, Service Desk Analyst at Systems Maintenance Services, Business Analyst at Sparta Global, and IT Technician at Know How, each contributing to a robust skill set in technical problem-solving and customer service. Educational qualifications include a BSc in Business Information Technology from Coventry University and a focus on Computer Technology from Solihull College.