Anita Williams

Anita Williams is an experienced professional in business operations and IT consulting, currently serving as the Director at ARZO since March 2020, where the focus is on quality, value, and culture. Prior to ARZO, Anita worked at Ethan Group from May 2014 to March 2020, initially as General Manager - Victoria, overseeing operational performance and customer satisfaction, and later as Head of Business Services - Customer Experience, managing IT services for contact center technology deployments. Anita's earlier career includes significant roles at Telstra as National Manager for Business Solutions Consulting, operational management at Foxtel, and various positions in telecommunications and training management at companies such as NSC and Fortis Insurance. Throughout the career, Anita has consistently emphasized customer experience, employee engagement, and operational excellence.