Sanil Sharma

Sanil Sharma is a seasoned professional with extensive experience in customer experience management and support roles. Currently serving as Customer Experience Manager at Atlys since September 2024, Sanil previously held the position of Customer Delight Team Lead at Kuku FM, where significant achievements included implementing an advanced chatbot system that improved operational efficiency by managing 97% of chat interactions autonomously. Sanil's background includes roles at WoodenStreet as Customer Support Executive, achieving 100% client satisfaction, and at BYJU'S as Customer Support / Business Development Associate, consistently exceeding sales targets. Earlier experience includes managerial roles at Rebel Foods and hospitality positions at Oberoi Hotels & Resorts and Marriott International. Sanil holds a Bachelor in Hospitality and Hotel Administration from the Institute of Hotel Management, Gwalior.