Pooja Anand

Pooja Anand has extensive experience in customer service and training across various industries, currently serving as the Head of Customer Service at Audi India since May 2016, where responsibilities include managing customer escalations and achieving a reduction in escalation rates from 1.5% to 0. Previously, Pooja held the position of Head of Customer Service & Client Relations at Audi Gurgaon, where the focus was on mentoring staff to ensure uniformity in service excellence. Early career roles included Head of Training & Quality at Hero BPO, Senior Trainer & Operations Leader at WNS Global Services, and Operations Team Leader at Wipro Limited, showcasing a strong foundation in training, quality assurance, and team leadership. Pooja holds an MBA in HR and Marketing from Kurukshetra University.