Auger are the leading underground services and subsidence specialist working exclusively for the insurance industry across the UK. With 29 years’ of expertise in our sector, we specialise in the handling, investigation, validation and repair of drainage, water mains and off-mains claims, and carry out subsidence site investigations and laboratory testing on behalf of insurers and adjusters.

Our employees’ development is our passion. In 2016 we established our Auger Academy, committed to providing our workforce with opportunities for career progression and personal development. We are dedicated to training those with no previous experience in our industry and equipping them with the skills they need to excel, as well as encouraging our existing team to access further training, external qualifications and higher education. The result is an expert nationwide workforce of over 200 people trained in ‘the Auger way’.

We are a data-led organisation who have always been at the forefront of technology in our field, and continue to push these boundaries through an in-house team who utilise custom development and SaaS to drive tailored solutions for our customers and clients. 

These factors combine to help us deliver an unrivalled end-to-end service deserving of our exceptional NPS of 80+. As an organisation who recognise the importance of upholding our clients’ reputation and strengthening their relationship with their policyholders, you can truly rely on us to do ‘whatever it takes’ every step of the way.

Contact: 
Louise Chadwick - Head of Client Operations - louise.chadwick@auger.co.uk
Chris Cowen - Client Relationship Manager - chris.cowen@auger.co.uk

Insurance

Auger

Dave Brewster

Drainage Investigation Engineer

Joshua Hughes

Will Brewster

Chris Cowen

Sharon Kaye

Jessica Brewster

The Operations Team at Auger is responsible for the smooth and efficient execution of all company processes related to handling, investigating, validating, and repairing drainage, water mains, and off-mains claims, as well as subsidence site investigations and laboratory testing. This team ensures that both internal and external operations are aligned with the company's high standards and technological innovations, delivering exceptional service to clients and maintaining Auger's reputable NPS score of 80+. They work collaboratively to uphold client relationships and meet the comprehensive needs of the insurance industry.

Operations Team

Operations Team

About

Team members