Karen Silveira

Karen Silveira is a seasoned professional with over 20 years of experience in customer service and project management across various sectors. Currently serving as Customer Service Manager at Augusta Sportswear since November 2020, Karen leads the customer service team in Mexico, overseeing order management and coordinating with the U.S. team. Prior to this role, Karen held multiple positions at Agencia para el Desarrollo de Yucatán, including Chief Of Department and Project Leader, where strategies were developed to attract investments and enhance competitiveness in the Yucatan region. Karen's earlier experience includes significant roles at Falco Electronics Mexico, progressing from Quality Assurance Engineer to Account Executive and Customer Service Manager, demonstrating expertise in customer relations, technical analysis, and project coordination. Karen's educational background includes an MBA in Finance and a degree in Electronic Engineering, complemented by a diploma in Strategic Talent Development.