Kiran Mohan

Kiran Mohan is an experienced professional with a robust background in customer service and performance analysis, currently serving as a Service Partner at Australia Post since February 2004. Responsibilities include overseeing the NSW State Government Portfolio, developing innovative solutions for customer experience enhancement, identifying systemic issues, and managing service plans for customer retention. Previous roles at Australia Post include Reporting Analyst, Lead Customer Support Advisor, Team Leader for the Express International Contact Centre, Business Sales Consultant, and Customer Service Consultant, each contributing to a comprehensive understanding of client relations and performance metrics. Kiran's early career involved roles at DCA and Brochure Flow International Limited, focusing on customer inquiries and data management. Academic credentials include a Master’s in Information Technology from the University of Sydney and a Bachelor's in Instrumentation & Control from Madras University.