Ovini Jayatilake has extensive experience in customer service and management roles, currently serving as a Customer Service Advisor, Customer Service Team Manager, and Customer Service Consultant at Australia Post since February 2016. Previous positions include Assistant Store Manager at Victoria Station and Mathers Shoes, as well as Customer Service Representative at Commonwealth Bank. Ovini also held the role of Retail Supervisor at Target from March 2006 to January 2015. Educational qualifications include a Bachelor's of Laws/Bachelor of Arts from La Trobe University and a Bachelor's degree in Biomedical Sciences from Deakin University.