Soujanya Raj is an accomplished service and user experience designer with extensive expertise across various sectors, currently serving as a Service Designer at the Australian Digital Health Agency since December 2023. Previous roles include User Experience Designer at TPG Telecom, Senior UX Designer at the NSW Department of Customer Service, and UX Lead at the NSW State Insurance Regulatory Authority. Soujanya has a solid background in UX/UI design at organizations such as The Guild of Entrepreneurs, Boobobutt, and Red Marker, where responsibilities involved engaging clients, conducting project discovery activities, and analyzing data for project artifacts. With a Bachelor of Engineering in Telecommunications and a current pursuit of an MBA in Innovation, Soujanya combines technical knowledge with strategic insight.