Lorna Brown

Lorna Brown is an experienced professional in service management and technology operations, currently serving as the Head of Service Management at Australian Payments Plus since July 2024. Prior to this role, Lorna held various leadership positions at the Australian Digital Health Agency, including Senior Executive in Technology Operations and Director of Incident and Problem Management. Lorna's previous experience includes Senior Manager of Agile Service Management at WooliesX, Service Asset & Configuration Manager at Roads and Maritime Services, and several roles at Fujitsu Australia Limited, where Lorna advanced from Problem Management Team Leader to Senior Change Manager. Lorna began their career as a Project Manager at GCL Direct and has a strong educational foundation with a degree from Coventry University.