Manuela Escala is a seasoned program manager with extensive experience in customer experience and support operations, currently working at Autodesk since February 2016 in multiple roles, including Program Manager for Voice of Customer Digital Experience and Support Operations Lead. Prior to Autodesk, Manuela served as the Director of Operations at Great Place to Work Institute, where a first Operations team was established to oversee data management and customer support. Manuela's earlier career includes significant positions at DHL Logistics and Exel Logistics, involving global application management and the development of support teams. Manuela holds a degree in Telecommunications Engineering from Universitat Politècnica de Catalunya.