Shannon Malcolm

Shannon Malcolm, B.S., is a skilled Process and CX Analyst at Avalara since April 2022, focusing on process development, customer experience enhancement, and data-driven decision-making. Previous experience includes a Coordinator role at Forward, where operational improvements and client experience were prioritized in a startup environment, and a Copywriting Apprentice position at The Workshop, where mock advertising campaigns were created. Shannon also served as an Executive Associate to the President at Local 1180 CWA, enhancing public relations and member satisfaction, and as a Social Media Marketing Consultant at Choice Business Solutions Ltd., where brand recognition was significantly improved. Educational qualifications include a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Manhattanville University.