Maria Alice Delfino

Maria Alice Delfino currently serves as Analista de operações II at B3, a position held since January 2025. Prior to this role, Maria held various positions at Nomad from April 2022 to January 2025, including Analista de Operações Jurídicas II and Analista Pleno de Experiência do Cliente - Canais Críticos, where responsibilities encompassed handling customer complaints and collaborating on process improvements. Earlier experience includes a role as Consultora de relacionamento ao cliente at OdontoPrev, managing a substantial client portfolio. Maria holds a Master of Business Administration in Gestão de Pessoas com Ênfase em Liderança Organizacional from UniFederal and degrees in Gestão em Qualidade and Redes de Computadores.