Engineering and Technical Operations Team
About
The Engineering and Technical Operations Team at Balto is responsible for the development, deployment, and maintenance of the AI-powered call analysis tool. They ensure the system’s technical robustness, security, and scalability while enhancing machine learning algorithms to provide real-time insights and recommendations to sales reps. The team also oversees site reliability engineering (SRE) and security operations (Secops) to maintain optimal system performance and integrity.