Erick Patrick Cruz Santos

Erick Patrick Cruz Santos serves as a Senior Product Owner at Bradesco since October 2023, focusing on e-commerce projects including the creation of a new online marketplace and telemetry support for customer journeys. Previously, Erick held the same position at Banco Next from February 2022 to October 2023, where responsibilities included enhancing customer experiences in a banking marketplace and collaborating across various departments. Erick's earlier experience includes a Product Owner role at Infracommerce, leading initiatives in B2B e-commerce and managing agile processes. Prior to that, Erick worked as a Business Technology Consultant at OpenText, overseeing global implementation projects and enhancing onboarding processes. Erick's career began as an intern at Interchange, focusing on service level management for payment systems. Educational qualifications include an MBA from USP and a Bachelor's degree in Computer Science from Universidade São Judas Tadeu.