Yvette Crutch

Yvette Crutch has extensive experience in fraud operations and customer service support, currently serving as the Director of Fraud Operations & Customer Specialty Services Support for BN.com at Barnes & Noble, Inc. since August 2016. In this role, Yvette manages global inhouse and remote customer support teams while utilizing data analysis to enhance customer satisfaction across eCommerce specialty lines. Prior to this position, Yvette held several roles at Barnes&Noble.com from 1998 to August 2016, including Senior Manager of Fraud Operations, where responsibilities included overseeing fraud prevention policies and identifying emerging fraud trends. Yvette also developed and scaled fraud operations and customer service teams, ensuring effective policies and processes were established, and previously supervised accounts receivable and sales audit operations, focusing on the protection of sensitive information.