Jillian Crowley

Jillian Crowley currently serves on the Loyalty Knowledge Team at Boston Consulting Group, a position held since October 2024. Prior experience includes roles at Paytronix Systems, where loyalty strategy and analytics were the focus from August 2021 to October 2024, and serving as Senior Manager of Loyalty and Personalization at CVS Health from May 2020 to August 2021. Additional positions include Investment Associate for the Western Union Accelerator at Techstars in early 2020, an MBA Marketing Intern at Discover Financial Services focusing on customer growth strategies in mid-2019, and an MBA Intern at PepsiCo where competitive analysis and e-commerce frameworks for the Chinese market were developed. Earlier career experience includes a role as Performance Management Senior Associate and Customer Success Manager at athenahealth, and as a Business Analyst at Eze Software. Jillian holds an MBA from the University of Michigan's Stephen M. Ross School of Business and a Bachelor's degree in Economics and Chinese from the College of the Holy Cross.