Yoann Heymann

Yoann Heymann currently serves as the Workplace Applications Manager at Believe, where responsibilities include leading a support team comprising six technicians in France and two in India, addressing user requests across the organization. Prior to this role, Yoann held multiple positions at Trescal from 2001 to 2019, including Chef de projet, where the focus was on managing application maintenance and providing level 2 & 3 user support, and Responsable Centre de Services, which involved securing a service desk contract and expanding the team by 30%. Additional roles at Trescal included establishing a Helpdesk, overseeing IT support for a significant user base, and directing the agency at the Cité des Sciences et de l'Industrie. Earlier career experience includes serving as a Customer Program Manager at Sitel, managing support for IBM clients, and beginning a career as an Opérateur Informatique at RR Donnelley. Yoann's education includes a Brevet de technicien Supérieur in industrial drawing and product design, and a Baccalauréat in electrotechnics.