Sharon Murphy

Sharon Murphy has extensive experience in incident management and customer service, with a career spanning from 1995 to the present. Currently serving as an Incident Manager at Bell MTS since August 1997, Sharon has also held roles as a NOC Systems and Process Specialist and Process Analyst, focusing on projects and support for Regional Operations and Network Services departments. Previously, as a Customer Support Team Lead at Qunara, Sharon managed staff and oversaw incident, problem, and change management processes. Early career experience includes a customer service role at National Pagette. Sharon's education includes certifications in Business Administration, Business Analysis, MTS Management, and Business Management, along with an ITIL Support and Restore Certificate from Exin.