Etienne Hoera

Project Manager at Bertelsmann Stiftung

Étienne Haarpaintner, MBA, possesses extensive experience in the hospitality industry, having held various roles such as Front Office Supervisor at d'Angleterre in Copenhagen and Pre-opening Strategic Operations Consultant at Cipriani. At d'Angleterre, responsibilities included on-boarding new staff, room allocation based on guest preferences, and acting as the Front Office Manager. Étienne has a proven mastery of hotel management software and excels in personalized customer service and conflict resolution. Additional experience spans roles as a Front Desk Receptionist, Travel Coordinator, and Over-water Villa Manager, demonstrating a strong track record of improving service quality, managing high-profile guests, and developing innovative operational solutions. Educational qualifications include an MBA in Global Hospitality Management and multiple degrees in hospitality business.

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