Sarah Johnston

Sarah Johnston is an experienced mental health professional currently serving as the 988 Chat and Text Supervisor at Grassroots Crisis Intervention Center, overseeing the Crisis Chat Program that offers emotional support and crisis intervention. Additionally, Sarah works as a Licensed Therapist for online counseling at BetterHelp, providing accessible mental health services globally. Previous roles include Contact Center Team Lead and Clinical Care Coordinator at BHS, where strategic development and operational excellence were key focuses. A background in retail and customer service is evident from positions at Anthropologie, Be Blends, and others. Sarah holds a Master of Social Work (MSW) from the University of Maryland School of Social Work and a Bachelor's Degree in Psychology from Stevenson University.