Mercy Kehinde

Mercy Kehinde is a professional with extensive experience in quality assurance and customer service, currently serving as the Contact Centre Quality Assurance Manager at BFREE since August 2020. In this role, Mercy designs comprehensive call monitoring formats, coordinates the assessment of email and phone communications, prepares quality reports, organizes training sessions, and collaborates with the HR team for recruitment and training of new call center personnel. Previously, Mercy held positions as a Quality Assurance Specialist, Customer Service Representative at BlueRidge Micro Finance Bank, and Collections Specialist at OPay. Mercy holds a Bachelor of Arts degree in Philosophy from Obafemi Awolowo University, earned between 2014 and 2018.